Full Access Plan ($39.99/month)

You may cancel your Full Access subscription at any time through the billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to all paid features until your current period expires. We do not offer partial refunds for unused portions of a billing period.

If you experience a billing error or were charged after cancellation, contact us at certinhq@outlook.com and we will resolve the issue promptly, including issuing a refund if applicable.

Lifetime Plan ($299 one-time)

The Lifetime plan is a one-time purchase that grants permanent access to all content. Because of the significant discount compared to the monthly plan, Lifetime purchases are generally non-refundable after 7 days from the date of purchase.

Within the first 7 days of purchase, you may request a full refund if you are not satisfied with the Service. After 7 days, refunds are considered on a case-by-case basis at our discretion.

Free Plan

The Free plan has no cost and therefore no refund applies.

How to Request a Refund

To request a refund, email certinhq@outlook.com with your account email address and the reason for your request. We aim to respond to all refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5 to 10 business days.

Promo Code Purchases

If you purchased a plan using a promotional discount code, any refund will be for the amount actually paid (the discounted price), not the original list price.

Contact

For refund inquiries, email certinhq@outlook.com with the subject line "Refund Request."